Medical Village Optical Designs

I don’t normally share reviews on the web but I am very positive about Medical Village Optical Designs. I had a university advisor that used to say that customer service in any business is paramount and that businesses that truly hold a focus on the customer will therefore prevail. I thought at the time that MVOD exemplified this notion since my family have been satisfied customers for over 25 years. Kudos, then to MVOD! Im glad to say it!

I know a lot of people who love this place

Last summer I had a pair of prescription Costa Del Mar sunglasses ordered through MVO. To make along story short there was a problem not due to MVO. They handled the extra expense and truly went out of their way to make it right. They have a customer for life here.

Knowledgeable and pleasant staff. Wonderful selection of frames.

Friendly, experienced, and accommodating

Dr. Iceburg gave me the most thorough and comprehensive eye exam I've ever had and was calm and kind throughout. Every member of the office staff were helpful and courteous. Susan, Eric, and especially Laurie who I worked with the most, went above and beyond. They have a wide variety of frames and help guide you towards ones that compliment your face. They also found an excellent alternative that was more affordable for me. It might be helpful to others who read the previous review that slams the staff for hidden fees for them to consider that the woman who posted it states this was her first eye exam. New to the process, most people do not realize all the fees involved and that glasses or contacts, even when covered by insurance, still end up costing hundreds.

The staff are very friendly and helpful.

Am a long time customer. I create pictures for a living and need my glasses to be perfect. This is the only place I have found that has the skill and takes the time to get the optics perfect. So happy to have found them!

I've had wonderful experiences dealing with the staff. Keep up the good work. I will definetely be coming back for my next pair of glasses!

This is a great place to get an eye exam and glasses. They are super friendly and professional and will make sure you get just what you want. And their office is in the coolest mid-century complex in town. Highly recommended!

They give great service!

Very friendly and helpful service. Love them so much.

I have been purchasing glasses from Medical Village Optical Designs for about five years. I particularly like the fact that, if I have minor damage to my glasses, they will fix them free of charge.

The staff is very professional and courteous as well as patience.

Always quick, friendly and quality service.

I have known Roy Knorr and his family and staff for over 30 years. They are professional and friendly. I would definitely recommend people to their office.

I just got screwed by another eye doctor (missed diagnosis of an eye infection, a script for space exploration, not driving glasses)...and then went to Opti Des. What a difference. I can not give higher praises to Opti Des. You are guaranteed excellent eye care.

Only good things to say about Medical Village Optical Designs. Staff is very friendly and personable. The location is small and homey, but with a large selection of glasses and sample contact lenses. I always feel well-taken-care-of there, much more so than in a large place like Costco or through a hospital system. Easy to reach, easy to talk to, and they'll actually known who you are and remember you.

I'm wearing glasses for many years now and since I came to U.S., I really needed to find a good place for that. MVOD was recommended to me and I've trusted them with this aspect of my life, and now I have no regrets. You won't find only another ophthalmologists or technicians there. You will find a devoted team that will help you to SEE the wonders in the world!

In this brave new world of assembly line care, optical service is a rarity in providing personalized service and expertise! I recognize each technician and know that whatever time necessary for a perfect fit will be taken to make my vision the best it can be. They work with me on pricing alternatives and give me advice on newer enhancements as needed. Family owned. I drive from West Bloomfield because I know that I am in the best of hands when I enter their store.

I have gone here for my glasses for more years than I can remember and have always been completely satisfied.

We have been getting my daughter's glasses here since she was 10 months old (she is now 13 years of age). She has a very strong script, but the team at Medical Village Optical was able to make her glasses look as good as mine. They are extremely knowledgeable and caring, and help us every step of the way through our vision journey. Probably sounds sappy, but it's very true. I can't recommend them enough. You will be in good professional hands here!

Very nice office, the staff is wonderful and they are extremely attentive to their customers needs. Hot tea or water are offered while you wait and they even have a play area for children.

The employee Eric went above and beyond what was required. Iccame in about 5:30 pm with no appointment and needed an emergency pair of glasses. He not only helped me past business hours in shopping for a pair but even fit my old lenses into the new frame while I was there. He had a friendly demeanour the entire time and even answered questions and concerns. I was out the door at 6:30 with a brand new frame and feeling confident. I see the reviews were no lie.

the best. seriously. go here for new glasses.

A nice small office atmosphere. The entire staff is friendly, helpful and professional.

Everyone here is top notch and extremely (but not overbearingly) helpful. I have been coming her for years because I always walk away with just the right frames. I wear glasses 24/7, so it's important for me that this part of my "makeup" is complimentary. And compliments I get. I get the best service, the best glasses, the best fit. I love this place!

We have been using Medical Village Optical Designs for several years. Our family has always been treated with a welcome smile, no matter how small the requests. Many times we pop in just to have glasses adjusted (active boy!). One of my children has a medical condition, which Michelle researched prior to his eye exam so the staff would be educated. The staff works with our insurance, which is a huge deal in today's economy. I definitely recommend Medical Village Optical!!

So I am not a big reviewer, but was motivated enough by my experience here that I wanted to post. I found optical design off of the web when I was looking for a place to get an eye exam and get glasses. The doctor I met with was excellent- I have an eye condition from childhood and he was very aware of the condition and how to treat it. Michelle in the glasses department was great. She helped me find a pair that I loved and that suited my face. She wasn't afraid to tell me her opinion, which I really appreciated. I have told several colleagues and friends to come here. I will definitely be coming back. Good job guys.